Effective Date: 25 August 2024
At Buckleblase, we want you to be completely satisfied with your purchase. If you’re not happy with your order, our Return Policy is designed to ensure a smooth and hassle-free return experience.
1. Eligibility for Returns
- Time Frame: You have 7 days from the date of delivery to return your item.
- Condition: The product must be in its original condition, unused, and with all tags attached to be eligible for a return.
2. How to Initiate a Return
To initiate a return:
- Log in to your account on our website.
- Go to My Account > Orders.
- Select the order you wish to return.
- Click on Return and provide the relevant details, including product images as proof.
3. Refunds
- Processing Time: Once we receive and inspect your returned item, we will process your refund within 7 to 8 working days.
- Refund Method:
- Online payments will be refunded to the original payment method.
- Cash on delivery (COD) purchases will be refunded via bank account transfer.
4. Exchanges
- Currently, we do not offer direct exchanges. If you wish to exchange an item, you may return the original product and place a new order for the desired item.
5. Damaged or Defective Items
- If your item arrives damaged or defective, please initiate a return following the steps above.
- We will cover the cost of return shipping for damaged or defective items.
- Our team will collect the return from your location.
6. Return Address
- Our return process is streamlined to allow collection directly from your location. There’s no need to send the product to a specific address; we will arrange for the pickup.
7. Customer Support
If you have any questions or need assistance with your return, please get in touch with our customer support team:
- Email: care@buckleblase.com
- Phone: +91 8595827370
By following this Return Policy, we aim to ensure that your experience with Buckleblase is positive, even if the product isn’t a perfect fit. We appreciate your business and are here to help with any concerns.